Help

Short answers to the questions we hear most. Anything else: support@trytides.com. A human reads every message.

The basics

What is TIDES?

TIDES turns the signals your body is already sending into one clear daily read. Sleep, movement, mood, and your wearable become a single score, a living Wave that shows how your state moves, and one calm next move from Signal, your guide. Five pillars (Body, Fuel, Mind, Skin, Protocol) feed one picture.

What is the Tide Score?

A 0-100 read of where you are today, measured against your own recent baseline, not other people. With no data yet, TIDES shows a calibrating state rather than inventing a number: your first capture starts your first real read.

Who is Signal?

The companion who reads your day and offers a single calm next step, with the reason behind it. Signal never diagnoses, never prescribes, and never invents your numbers; for medical questions it will always point you to a clinician.

Is TIDES a medical app?

No. TIDES is for information and self-tracking. It is not a medical device, and not a substitute for professional care. In an emergency, call your local emergency number.

Membership

How does the free trial work?

TIDES is a membership with a 7-day free trial. You get the full app, nothing held back. Cancel before the trial ends and you won't be charged. After the trial it's $7.99/month or $59.99/year (local prices set by Apple, shown before you confirm).

How do I cancel?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → TIDES, or the Manage subscription row inside the app. Cancelling stops the next renewal; you keep access until the period ends.

How do I restore a purchase on a new phone?

Sign in to the App Store with the Apple ID you subscribed with, then tap Restore purchases on the TIDES plan screen. Membership follows your Apple ID.

Refunds?

Apple handles all billing. Request a refund at reportaproblem.apple.com. Email us too if something's gone wrong; we'll help where we can.

Your data

Where does my data live?

Recent history is cached on your phone so the app works offline; your synced history lives encrypted on our EU servers, readable only by you. Full story in the Privacy Policy.

What happens to my photos?

Meal photos and face scans are analysed, then deleted from our servers, usually within minutes and always within 30 days. Only the readings are kept. Your Week-1 skin baseline stays on your device.

Can I keep everything on my device?

Yes. Turn cloud AI off in Profile → Data & privacy. Signal keeps working on-device where it can; you just skip the deeper cloud reads.

How do I export or delete my data?

Both live in Profile → Data & privacy: export everything as JSON, or delete your account, which permanently erases local data, server records, and your account.

Connections

Apple Health isn't syncing

Check iOS Settings → Privacy & Security → Health → TIDES and enable the categories you want. TIDES only reads what you've granted, and shows honest gaps rather than guessing when data is missing.

How do wearables connect?

Profile → Integrations → connect your wearable and approve access. "Last checked" on the row shows when TIDES last looked for new data.

Notifications aren't arriving

Check iOS Settings → Notifications → TIDES, then the per-category toggles in Profile → Notifications. TIDES respects quiet hours and sends at most a few calm nudges a day.